| Troubleshooting E-mail |
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E-mail server settings (See General Settings)
Incoming mail server
(POP3-Post Office Protocol): |
pop3.650dialup.com |
Outgoing mail server
(SMTP- Simple Mail Transfer Protocol): |
smtp.650dialup.com |
E-mail address: |
userid@650dialup.com |
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| .Note: Servers Authentication is enabled |
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Email Setup Component |
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- Username / E-mail Account name e.g. userid@650dialup.com
- E-mail Password
- POP or Incoming mail server
- SMTP or Outgoing mail server
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Common E-mail Issues |
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Can't recieve E-mail
- Check your account status. Contact the 650dialup support team.
- Check if the username and password is in the correct format.
- Check if you have the correct mail server settings. (See General Settings)
- Change mail name server to IP Address.
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Netscape or Eudora E-mail
- For login problems using email formatted usernames change the @ sign of the email username to $ or #.
- Check for correct email address format e.g. userid@650dialup.com (See General Settings)
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Can’t Send Email
SMTP and Internet connection relationship (error Rejected emails)
Note: The SMTP and the connection should be with the same ISP regardless of what the incoming email is or which e-mail account is being used. A wrong combination will cause a rejected e-mail or relaying denied error.
If a user is going to use his 650dialup connection to check other ISP email accounts, the SMTP server setting should be set to the ISP connection they are using. Example: if they are checking their EarthLink email using his 650dialup connection.
The e-mail set-up should be the following:
Incoming mail server: EarthLink pop server
Outgoing mail server: SMTP outgoing mail server e.g. smtp.650dialup.com
Connection: 650dialup
This also applies if the user wants to check their 650dialup email account using other ISP connection.
The e-mail set-up should be the following:
Incoming mail server: 650dialup incoming mail server e.g. pop3.650dialup.com
Outgoing mail server: AOL SMTP server
Connection: AOL- Always verify that you are using the correct e-mail address format and mail server settings.
- Aside from using the name mail servers, changing or using the corresponding IP address for both incoming mail and outgoing mail server is another work-around the can be done for e-mail issues.
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Port 25 Blocking
Many ISPs are blocking what is called "Port 25" which is the port used to send e-mail. They are doing this to cut down on the amount of spam that is sent from their networks. The ISPs that block port 25 require their SMTP server to be used instead of the remote SMTP server or a SMTP server running on your computer. SMTP communications generally take place using port 25. "Port 25 blocking" is a technique sometimes used by ISPs who have a problem with users connecting to external mail servers to commit email abuse. Put simply, the ISP blocks any outgoing connections on port 25 from its users to the outside world. Thus, the spammers cannot connect to the external mail servers to commit their abuse. You may contact the support team for further assistance with possible errors encountered concerning Port 25.
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Banned due to Abuse
- It is possible that the user reached their limit of the number of email sent per hour. Example for 650dialup, the user has a maximum of 30 emails sending per hour. If the user exceeds this they will be banned from sending by our server for 2 hours. They have to wait it out until the ban is removed.
- This may also be a glitch on OE, recreating the e-mail account set-up usually solves the issue.
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Can't Send and Receive Email
- Possibly caused by a ghost connection Check if browsing is applicable or working.
- Check if there is an intrusive email virus scanner, spam blocker or anti-spam software e.g. Norton. E-mail scanning should be disabled by doing the following:
Open Norton > Options > Norton Options > Internet > Email scanning, remove scanning for incoming and outgoing mail
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Server issues
Contact 650dialup support team for further assistance.
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Over Quota
This happens if the mailbox is full, this will result a postmaster or mailer daemon returned mail for the sender, and email download problem for the email owner. Delete excess e-mail, free mailbox disk space and clear trash.
Check if the username and password is in the correct format. |
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Bounce Messages
The 650dialup support team needs to know what is stated in the bounced message to resolve the issue. If possible, take note of the exact bounced message or provide a sample bounced e-mail for reference.
Possible reasons: Mailbox is full, unknown email address, delayed delivery, blacklisted email or IP address
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Other Email Problems |
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Spam Complaints
- The spam filter that we have on the server minimizes the junk mail that passes through the mailboxes; it does not totally eliminate junk mails.
- Users may download spam filters / blockers available on the Internet.
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Most Common OE / Outlook Express Error codes:
POP3 Common Errors:
- 0x800CCC91 POP3 INVALID USERNAME - Invalid username or username not found
- 0x800CCC92 POP3 INVALID PASSWORD - Password not valid for account.
- 0x800CCC0D CAN’T FIND HOST - Cannot locate server
- Ensure that you are using the correct incoming mail server settings including the correct e-mail account settings / components.
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- 0x800CCC0E FAILED TO CONNECT
- Check if you can pull-up pages using the Internet. If not, configure the DNS settings. (See General Settings)Adding the DNS settings on the dial-up properties is another work-around for the above-mentioned OE error. You may also check with your computer technician for assistance in re-installing the TCP/IP in Control Panel -> Network.
- Again, double-check that you have the correct Incoming and Outgoing Mail server settings.
- Remove and re-create your e-mail client set-up.
- Reboot the computer.
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- 0x800CCC0F CONNECTION DROPPED
- Check for line noise. Request assistance from your computer technician or PC vendor provider in updating the modem drivers or adding an init string.
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- 0x800CCC78 SMTP REJECTED SENDER
- Ensure that the correct e-mail address is specified in the Reply to address field.
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- 0x800ccc19 (Timed-out response)
- Check for correct mail server settings both incoming and outgoing mail server settings.
- Download large file attachments and large e-mails via 650dialup.com/webmail before accessing it via OE.
- Possibly caused by a corrupted dialer. Remove and re-create dial-up icon.
- Disable firewall security settings.
- Disable e-mail scanning feature on intrusive anti-virus software e.g. Norton.
- If the issue persists, request for assistance from your computer technician to have your OE files checked for any possible corruption.
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